1. Who we are
CrosContri Travel Ltd (company registration RC 2105937), trading as CrosContri, operates the flight search and booking platform at www.croscontri.com. References to "we," "us," or "our" in this document mean CrosContri Travel Ltd.
2. What CrosContri does
CrosContri is a flight search and booking engine. We search available airline inventory in real time, allow you to select and book a flight, collect payment via Flutterwave, and generate a Passenger Name Record (PNR) through the Amadeus Global Distribution System. We then send the PNR to your email along with your booking reference. Your e-ticket is issued separately by the CrosContri team.
We are not an airline, a ticketing agent, or a travel agency in the traditional sense. We do not operate flights, control seats directly, or guarantee the conduct of any airline.
3. Eligibility
You must be at least 18 years old to create an account or make a booking. By using this platform, you confirm that you meet this requirement. If you are booking on behalf of other passengers, you confirm that you have their authority to provide their personal data and to accept these terms on their behalf.
4. Bookings
4.1 How a booking works
• You search for flights and select an offer.
• You enter passenger details, including full name, date of birth, nationality, passport number, passport expiry, and gender — exactly as shown on each passenger's travel document.
• We confirm the live price with the airline before asking you to pay.
• You pay via Flutterwave. Payment is processed before your booking is finalised.
• On successful payment, we generate a PNR and send a booking confirmation to the email address you provided.
• Your e-ticket is then issued by the CrosContri team and sent to your email separately.
4.2 The 15-minute payment window
Flight fares and seat availability change constantly. Once a PNR is created, you have 15 minutes to complete payment. If payment is not received within this window, your booking expires, the PNR is cancelled, and the seat is released back to the airline. You will need to search again and may find a different price.
4.3 Price accuracy
Flight prices are live and can change between your initial search and the moment you pay. We re-confirm the current price with the airline immediately before you pay. If the price has changed, we will show you the updated price and give you the choice to proceed or cancel. You will never be charged more than the amount you confirm at payment.
4.4 Passenger details accuracy
You are responsible for ensuring that all passenger details are entered correctly and match the relevant travel documents. Errors in names, passport numbers, dates of birth, or gender may result in denied boarding or additional charges from the airline. We cannot be held responsible for losses arising from incorrect passenger information that you provide.
5. Payments
All payments are processed by Flutterwave. By making a payment, you also agree to Flutterwave's terms of service. CrosContri does not store your card details; these are handled exclusively by Flutterwave.
All prices are in Nigerian Naira (NGN). Where prices are displayed in other currencies, these are indicative conversions only; the amount you pay is always in Naira.
6. Refunds and cancellations
Flight tickets are subject to the fare rules of the airline you have booked with. Many fares are non-refundable or attract cancellation fees. The fare conditions that apply to your booking are set by the airline, are recorded by us at the time of booking, and are available to you on request.
If you are entitled to a refund under the airline's fare rules, you may submit a refund request through your account. Refund requests are reviewed by our team and processed in accordance with the airline's policy. We are not able to guarantee refunds beyond what the airline's fare rules allow.
In the event of a payment being collected but a booking not being confirmed due to a technical failure, we will investigate and refund the payment within a reasonable timeframe.
7. Our liability
We are responsible for operating the search and booking platform correctly. We are not responsible for:
• The conduct, acts, or omissions of any airline
• Changes to flight schedules, routes, or aircraft made by airlines
• Denied boarding, delays, or cancellations caused by the airline
• Losses arising from incorrect passenger information that you provide
• Events outside our reasonable control, including technical failures of third-party systems (Amadeus, Flutterwave) or natural events
To the maximum extent permitted by Nigerian law, our total liability to you in connection with any booking shall not exceed the amount you paid for that booking.
8. Intellectual property
The CrosContri name, logo, website design, and platform are owned by CrosContri Travel Ltd. You may not reproduce, distribute, or use our name or content without our written permission.
9. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from your use of CrosContri shall be subject to the jurisdiction of the courts of Lagos State, Nigeria.
10. Changes to these terms
We may update these terms from time to time. When we do, we will update the effective date at the top of this page. Continued use of CrosContri after an update constitutes your acceptance of the revised terms.
11. Contact
For questions about these terms, please contact us at legal@croscontri.com.
CrosContri Travel Ltd (RC 2105937), No. 42 Local Airport Road, Ikeja, Lagos, Nigeria.